TERMS AND CONDITIONS
These Terms and Conditions govern the provision of tutoring services by Statistics Pro Tutoring SP (“we,” “us,” or “our”). By booking and attending a session, you acknowledge and agree to be bound by these terms. Please read them carefully.
1. Payment Policy
To confirm your appointment, all tutoring sessions must be prepaid no later than 72 hours before the scheduled time. Payment options include direct bank transfer, credit card, PayPal, and Stripe. An invoice will be issued with a specified due date. Failure to remit payment by the due date may result in the release of your reserved session to another client, and a reminder notice may be sent.
Pre-payment secures your scheduled session time. We understand that unforeseen circumstances may arise, requiring you to adjust or cancel appointments. In such cases, please refer to our cancellation policy below.
2. Cancellation and Refund Policy
We strive to offer a flexible service while maintaining the highest standards of professionalism. As such, we require a minimum of 48 hours' notice for any cancellations or rescheduling requests, which must be communicated via email.
Full Refund Eligibility: Cancellations made with at least 48 hours' notice are eligible for a full refund or the option to reschedule, subject to availability.
Late Cancellations (47 to 24 hours notice): For cancellations made between 47 to 24 hours prior to the session, 50% of the session fee will be forfeited, with the remaining amount eligible for a refund or credit towards a future session. Exceptions may be considered for extraordinary circumstances (e.g., Acts of God), at our discretion.
Cancellations with Less than 24 Hours Notice or No Show: Cancellations made with less than 24 hours' notice, or failure to attend without notice, will result in the forfeiture of the entire session fee. Exceptions may be considered for extraordinary circumstances (e.g., Acts of God), at our discretion.
If payment is not received by the due date, Statistics Pro Tutoring reserves the right to reallocate your session to other clients without further notification. If you believe that payment was made on time, proof of payment will be required to reclaim your session. Future bookings in these circumstances will require immediate payment at the time of booking.
3. Early Completion of Sessions
If a session concludes earlier than the scheduled time, the remaining time automatically transfers to another session. In such case, we may offer credit or transfer the remaining time. To fully utilize your booked time, please ensure you are prepared with adequate materials and questions.
4. Submission of Materials Prior to Sessions
Clients are encouraged to submit any relevant materials or documents ahead of their session. This policy is intended to ensure the session is conducted efficiently, avoiding delays caused by searching for or sending files during the session time. We do not review lengthy materials in advance unless specifically arranged. Any pre-session review or preparation will be billed separately, with costs communicated in advance for your approval.
5. Refunds for Multi-Session Packages
For clients who purchase multi-session packages, refunds for unused sessions will be adjusted based on the terms of the original agreement. Refunds will be calculated according to the standard terms rather than the package rate.
6. Pricing Transparency
At Statistics Pro Tutoring, we recognize that every client's needs are unique, and we believe that tutoring is not a one-size-fits-all service. As such, our pricing is not uniform for all clients but is instead tailored to provide the best cost-benefit ratio based on the specific requirements and objectives of each individual. We assess the complexity, duration, and nature of the tutoring required to determine a pricing structure that aligns with your needs, ensuring a personalized and effective tutoring experience.
7. Rationale for Our Cancellation Policy
Our cancellation policy is essential to maintaining the quality and availability of our services. It allows us to manage high demand and long waiting lists, ensuring that we can consistently provide professional support to our clients. This policy also encourages commitment to your sessions, maximizing the value you receive from our tutoring. By minimizing unused sessions, we can continue to offer these services efficiently and sustainably.
8. Contact Information
For any inquiries regarding these Terms and Conditions, please contact us at:
Attn: Terms & Conditions
Statistics Pro Tutoring
E-mail: info@statsprotutor.com